FAQ
Living in the North of Scotland and the North East of England, the founders are inspired by good nature and have sustainability and quality at the heart of their creations. With over 60 years of experience between them, making luxurious products for well-known international brands, the Coaroon garments are designed to last, give comfort and keep individuals warm.
For further information read our detailed answers below. If you require any assistance or are interested in finding out more about our products, please don't hesitate to contact our friendly team in Elgin: info@coaroon.co.uk or call us on 07907100096 between Monday-Friday 9am-5pm
Orders
How do I place an Order?
You can order online via our website by adding a coat to your cart and checking out on our system.
Alternatively, you can order by phone Monday-Friday 9am-5pm at (+44) 7907100096
We understand this is a considered purchase and recommend checking the sizing guide to ensure the right size is ordered.
How long will it take for me to receive my order?
As a new business we are currently offering a made to order service, with a 4-6 week delivery time. Our coats are exclusively made by hand in Co Durham. We will keep you up to date on the delivery of your order. Once complete, the coats will be sent by Royal Mail Special Delivery.
Do You Ship Internationally?
Yes, currently the fees for international shipping are quoted on an individual basis.
See our Shipping Policy here for further details.
What Payment Methods Are Accepted?
Can I return my order?
Cocoon coats are made to order. Should you wish to return the coat please get in contact before returning either by email info@coaroon.co.uk or tel 07907100096.
If your order has been damaged during the delivery process or for any other concerns with your order, please contact us at info@coaroon.co.uk, or phone Monday-Friday 9am-5pm at (+44) 7907100096
Do you have a payment plan option?
Can I order by phone?
Our office hours are Monday-Friday 9am-5pm (GMT), you can call us at (+44) 7907100096
Do you have a catalogue?
Our catalogue will be available shortly however, you can view our range online along with the Cocoon Coat Lookbook here Cocoon Coat Lookbook here . Please email us for a copy of our catalogue info@coaroon.co.uk
How can I get assistance if I need it?
The Cocoon Coat
What is "The Cocoon Coat"?
Designed to be stylish for all ages and genders and to support ease of movement at home while retaining even body temperature across a range of every day activities, the Cocoon Coat is expertly quilted in the North of England. It’s a versatile housecoat with a long-line silhouette - hand crafted with three layers of natural, breathable and regenerative fibres.
The Cocoon Coat has deep pockets, adjustable sleeve lengths and extra width for ultimate comfort throughout the day.
What materials are the cocoon coat made of?
Our triple layered coats are hand crafted using the best of regenerative fibres and fabrics.
We offer a choice of two types of filling:
Our premium cocoon coat is filled with British wool and expertly quilted in the North of England.>
Our luxury coat with exquisite surface designs selected from Scottish textile artist Mhairi Helena encases our unique fibres of cashmere guard hair and wool.
The natural insulating fabric uses our very own patented cashmere guard hair and wool filling, which is temperature regulating, sustainable, washable and UK made.
Do you sell premade coats?
What sizes of coat do you carry?
How do I measure what size of coat to buy?
Can you make my coat to my own measurements?
Please contact info@coaroon.co.uk or phone (+44) 7907100096 Monday-Friday 9am-5pm (GMT)